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Dr. Ross is great. He is direct, informative, and quick. My appointments are generally very quick but I have a sense that if there was something grave to discuss, he would give me the time. He is not a chatty person, so if you are looking to see him as a social event, go somewhere else. I also like the fact that he himself calls to report my lab results whether they are positive or negative. It certainly takes the worry out of answering the phone when I get those calls. His staff is friendly and responsive.